Melonex Official Privacy Policy
Last Updated: October 16, 2026. Our binding commitment to protecting your personal information, safeguarding transactional data, and respecting global data privacy standards.
1. Information We Collect
When you visit melonexy.com or finalize a transaction through our authorized portal, we collect specific categories of personal data necessary for fulfillment and reference services:
- Personal Identifiers: Name, billing address, shipping address, email address, and telephone number provided during the checkout process.
- Payment Information: Credit card numbers, expiration dates, and security codes are transmitted directly to PCI-DSS Level 1 certified payment processors via encrypted 256-bit Secure Socket Layer (SSL) channels. We do not store raw card numbers on our local servers.
- Technical Data: Internet Protocol (IP) address, browser type, operating system, referring URL, and browsing interactions captured through essential session cookies.
2. How We Utilize Your Data
We utilize customer data strictly for legitimate business operations:
- To fulfill, package, and dispatch physical orders to your designated shipping destination.
- To send transactional notifications, including order confirmations, tracking numbers, and customer service responses.
- To detect and prevent fraudulent transactions, chargebacks, and unauthorized access.
- To maintain compliance with applicable federal, state, and tax record-keeping regulations.
3. We Do NOT Sell Your Personal Information
We maintain a strict non-disclosure policy: we do not sell, rent, monetize, or trade your personal information to third-party data brokers, advertising networks, or external marketing entities under any circumstances.
4. California Consumer Privacy Rights (CCPA / CPRA)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents are entitled to specific rights:
- Right to Know: You may request disclosure of the specific pieces of personal information we have collected about you over the past 12 months.
- Right to Delete: You may request the deletion of your personal data, subject to legal record-retention exemptions (such as tax and accounting mandates).
- Right to Non-Discrimination: We will never discriminate against any customer in pricing, service quality, or terms for exercising their privacy rights.
To exercise your rights, please submit a request to [email protected] with the subject line "CCPA Privacy Request".
5. Data Security Standards
Our web portal employs state-of-the-art technological and organizational measures to safeguard user data, including end-to-end Transport Layer Security (TLS/SSL), enterprise firewalls, and restricted administrative database access.