Melonex 60-Day Return Policy & Refund Walkthrough
The complete, unambiguous guide to returning your order under our 60-day 100% money-back guarantee: key dates, package requirements, depot shipping details, and reimbursement processing.
Policy Snapshot
- Calendar Window: 60 calendar days starting from the official date of purchase.
- Container Condition: All bottles (unopened, opened, or completely empty) must be returned.
- Restocking Fees: Exactly $0.00. We do not charge restocking or disposal penalties.
- Return Shipping: The customer is responsible for return postage to the Florida warehouse.
The 5 Mandatory Steps to Secure Your Refund
Step 1: Verify Your 60-Day Calendar Deadline
The 60-day money-back guarantee window begins on the date your transaction is processed, not on the date the delivery carrier drops the parcel on your porch. Please locate your original email order receipt to verify that your request falls within the 60-calendar-day timeframe.
Step 2: Submit an Email Refund Request
Prior to returning physical parcels to our warehouse, you must send an email to our support team:
Subject Line: Refund Request - [Your Order ID]
Body Text: State your full name, original purchase date, number of bottles ordered, and note that you are requesting a return under the 60-day guarantee.
Our support staff will issue a confirmation email containing your Return Merchandise Authorization (RMA) reference code.
Step 3: Collect Every Bottle (Empty or Full)
Our warehouse auditing team conducts a physical inventory check for each return. You must return every bottle purchased in your package. For example, if you purchased the 6-bottle bundle, you must return all 6 bottles—even if 2 are completely empty and 4 are unopened. Also include your original packing slip or a printed copy of your order confirmation.
Step 4: Ship to the Authorized Logistics Depot
Pack the bottles securely in a sturdy cardboard box with adequate cushioning. Ship the package via a trackable carrier service (USPS Priority, UPS, or FedEx) to:
Important: We strongly advise selecting a shipping service that provides a tracking number. We cannot issue refunds for parcels that are lost in transit by the carrier without delivery confirmation. Return postage is paid by the purchaser and is non-refundable.
Step 5: Inspection & Reimbursement
Once your return parcel arrives at our Largo depot, our inventory staff logs the package within 2 to 3 business days. Your refund is then submitted to our merchant bank, which returns the funds to your original credit or debit card within 5 to 10 business days depending on your financial institution's processing cycles.
Zero Restocking Penalties
Many online merchants deduct a 15% to 25% "restocking fee" or "handling penalty" from customer refunds. At Melonex, we refund 100% of the product purchase price. Only shipping charges (such as the $9.99 shipping on 2-bottle starter packs) and optional rush handling fees are non-refundable.